Privacy Policy

1. Introduction

Tundra Wisdom ("we," "us," or "our") is committed to protecting the personal information of everyone who interacts with our services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or participate in our programs.

We are headquartered at 234 Donald Street, Suite 600, Winnipeg, MB R3C 1M8, Canada, and operate in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Manitoba privacy legislation.

If you have questions about this policy, contact us at [email protected].

2. Information We Collect

We collect personal information only when it is necessary to provide our educational services or respond to enquiries. This includes:

• Contact information: Name, email address, and phone number, when you submit an enquiry through our contact form.
• Program registration information: Name, contact details, and any information you share voluntarily when registering for or attending a program.
• Website usage data: Pages visited, time on site, browser type, and device information — collected through cookies and analytics tools (see Section 5).
• Correspondence: Content of emails or messages you send us.

We do not collect sensitive financial information such as account numbers, income figures, or credit histories. Any financial details shared voluntarily in a program setting remain confidential and are not stored in a systematic way.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide information about our programs
• Process program registrations and coordinate session logistics
• Send confirmation and follow-up communications related to programs you've enrolled in
• Improve our website and program offerings using aggregated, non-identifiable usage data
• Meet legal and regulatory obligations

We do not use your personal information for direct marketing without your explicit consent, and we do not sell your information to any third party.

The legal bases for our processing of personal data include: consent (where you have provided it), contract performance (to deliver programs you've registered for), and legitimate interests (website analytics and service improvement, balanced against your privacy rights).

4. Data Retention

We retain personal information for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable law. In general:

• Contact enquiry information: retained for up to 24 months
• Program registration records: retained for up to 5 years for administrative purposes
• Website analytics data: retained in aggregated, anonymized form

When retention is no longer necessary, we securely delete or anonymize personal information.

5. Cookies and Analytics

Our website uses cookies to function properly and to understand how visitors use it. For detailed information about the types of cookies we use and how to manage your preferences, please see our Cookie Policy.

We may use third-party analytics tools (such as Google Analytics) that collect website usage data in anonymized form. These services have their own privacy policies and data handling practices.

6. Information Sharing

We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:

• Service providers: Third parties who assist us in operating our website or delivering our services (e.g., email service providers), who are bound by confidentiality obligations.
• Legal requirements: When required by law, regulation, or court order.
• Protection of rights: When necessary to protect the rights, property, or safety of Tundra Wisdom or others.

7. Data Protection Measures

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Our measures include:

• Encrypted transmission of data (HTTPS)
• Restricted access to personal data on a need-to-know basis
• Regular review of data handling practices
• Prompt notification in the event of a data breach, as required by PIPEDA

8. Your Rights

Under PIPEDA and applicable Canadian privacy legislation, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for the use of your information (where processing is consent-based)
• Request deletion of your personal information, subject to legal retention requirements
• Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Children's Privacy

Our programs are designed for adults 40 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.

12. Contact

For privacy-related questions or to exercise your rights, contact us at: